Preserves Online: Brewing Beer Home

Thursday, 19 July 2012

Brewing Beer Home

We have always believed that our customers should be treated exactly as we want to be treated. This extends to how your calls to the Brewery are answered. It has long been our objective to have every phone call answered by a person… someone live and understandable… during our normal business hours.

It’s time to put faces and names to the voices of our dedicated employees who daily strive to ensure that every phone call to Grand Teton Brewing is answered by someone… and not a machine. It is through his or her commitment to customer service that you are able to talk with someone when you call us.

Oh, it has not always been easy for them. First they coped with a “new high tech” phone system that made certain they got plenty of exercise during the work day as they chased around the brewery looking for the person for whom a call was intended. Only problem with the system is that it did not serve to both have a caller on the phone and page someone to handle the call. As they endeavored to get the call routed correctly they chased around the brewery searching for the proper person.

Next we made a decision to switch phone service and moved to VoIP service. Yes, the phones had all of the required functionality… call handling, concurrent internal paging and efficient call forwarding and individual message boxes if the caller elects to simply leave a message. Only problem was that it dropped calls, intermittently lost connection and a number of other frustrating problems.